Rebecca Thompson

Pricing

All prices listed on RebeccaThompson.com.au are listed in Australian Dollars unless specified otherwise.

Delivery Timeframe

Rebecca Thompson operates on a standard 7 day turnaround time for all purchases made online. If there is a need for your purchase to make it to you in less time than this, we are more than happy to facilitate. Please contact RT after your purchase has been made, and we'll get it to you post haste!

According to the Rebecca Thompson, you can return an item for a refund or exchange as long as you are able to provide proof of purchase.  With online purchases, this may be in the form of the original invoice (or copy) or a printed copy of the original order placed.  The latter can be obtained through the Customer Account Login.

Returns

Items purchased online may need to be returned for the following reasons:

- Incorrect Merchandise Ordered

- Incorrect Merchandise Received

- Items included that were not ordered

Exchanges

Items purchased online may need to be exchanged for the following reasons:

- Manufacturing Fault

- Different style, size or colour

Because of the time involved in receiving your return/exchange and then making the desired amendments, we recommend placing a new order right away for the item you want.  We cannot guarantee the item will still be in stock.   

For both Returns and Exchanges, please have your invoice number or order number (e.g. ORD-0001) with the approximate date of purchase on hand and contact a Customer Service Representative on info (at) rebeccathompson.com.au or call + (61) 3 8610 0049 Mon-Fri, 9am - 5pm.

 Packing & Sending Your Exchange/Return

You can pack and send your exchange/return to us in just a few simple steps:

1. For unworn items - repack your item in the original packaging.
2. Include your original (or copy) of your invoice.  If you would like an exchange, place another order online.  We will credit you as required for your return once it is received. (Sorry, we cannot accept requests for exchanges to be mailed prior to receiving your return.)
3. Include a reason for each item you wish to return.  This is merely used for feedback to our product team to continue to improve our products.
4. Send  your return to :

        Rebecca Thompson
        c/o August Pty Ltd
        21 David St
        Richmond VIC 3121
        Australia

Unfortunately, Rebecca Thompson cannot be responsible for packages lost in transit. Sorry, we cannot accept COD deliveries.

Please note, upon receipt of your exchange/return, please allow a 2 weeks from the shipping date for your account to be credited and 1-2 billing cycles for the refund to appear on your credit card statement.